|Become a successful and reliable SaaS provider|
...Cont'd from Approach to SaaS page.
Step 4: Develop a Strong SLA
We cannot over emphasize the importance of a strong Service Level Agreement (SLA) in this industry. An SLA acts as a safety net for any software company as well as SaaS provider. And when the software is provided as a service, an SLA becomes even more vital. A rock solid SLA serves a duel purpose for the SaaS provider: (1) it will add to your credibility as a reliable vendor, defining the services and support that will be provided and (2) an SLA will clearly outline the limitation of your obligation towards clients (or should we say tenants?).
Step 5: Build the Team
Software as a Service – see the word “service” in there? Make the service memorable and you have a winner. Delivering a superior SaaS experience depends, to a great extent, on the level of service the company offers. The application needs to be backed by a strong team of support personnel and a customer support center. Make sure you can sustain your software with superior service levels by putting together a team who can handle the challenge. And don’t forget to bring your current team up to speed on what’s required to succeed as a SaaS company and procure their buy-in.
Step 6: Plan the Project
Before you start developing your SaaS application, there is one more step to consider – and it’s an important one. Draw up a project plan and set clear milestones. Remember, these are not the same as what may apply to a traditional software project. Proper planning will ensure your project succeeds with minimal delays and problems along the way.
Would you like to know more about how to manage a SaaS application development project? Give Digital Saber a call today at 704-944-5525 for a free consultation. We’re here to help.