Mobile Applications – Facilitating Employee Access to Existing Company Resources
Mobile computing has seen tremendous growth this year; mobile platforms are becoming more robust and applications are increasingly prevalent. This trend is not only good for the consumer market, but for the business sector as well. Organizations are beginning to realize there is significant cost savings using mobile technology.
As an example, the following information illustrates how one company may implement mobile technology and save over $100,000 per year as a result.
Client Profile: Large, national information service provider offering a comprehensive suite of lifecycle management solutions for supporting the infrastructure of customer-facing technology. With nationwide coverage and 1300 employees, the company responds to approximately 450,000 service requests per year and supports over 9500 client locations.
The Challenge: More than 500 field technicians can make up to five calls per day. The process for updating the status of service calls is time consuming and costly as technicians can only perform updates on a laptop with an Internet connection. It can take15-30 minutes to use the Web-based application, laptops are taking a beating, and updates are dependent on the availability of Internet service. The company needs a solution for its field technicians that improves productivity and reduces costs.
Solution: Digital Sabre is proposing the development of a mobile application that would be easily accessible and more convenient, as well as user-friendly with improved features to boost efficiency. The same company database can be accessed via the Android, and a mobile application.
Results: By replacing computers with new Android phones, the company can save between $100,000 and $150,000 a year! Now more support calls can be handled by the same number of technicians and hardware expenses can be reduced.
Call Will Leger today at 704-944-3580, to discuss how Mobile Applications can save your organization money and time!